Privacy Policy

# Privacy Policy

Goth Moth Rebellion Studios

Last Updated: July 2026

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## 1. INTRODUCTION

Goth Moth Rebellion Studios ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, request a commission, or engage with us in any way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

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## 2. INFORMATION WE COLLECT

### 2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

Account & Order Information:

- Name, email address, phone number

- Mailing address and shipping address

- Billing address and payment information

- Order history and purchase details

- Commission inquiries and project requests

Health & Safety Questionnaire:

- Known allergies and sensitivities (metals, gemstones, fabrics, latex, rubber)

- Medical conditions, skin conditions, or health concerns relevant to product use

- Sensory sensitivities or physical limitations

- Any other health information you choose to share to ensure product safety

Communication Information:

- Messages, emails, or inquiries sent through our website or email

- Feedback, testimonials, or reviews you provide

- Customer service correspondence

Commission & Project Information:

- Design sketches, reference images, or artistic direction

- Budget and timeline preferences

- Specific creative requests or preferences

- Any custom specifications or special requests

Vendor Market & Event Information:

- Photo consent cards (name, email, photo preferences)

- Verbal opt-out requests regarding photography

### 2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

- IP address and browser type

- Device type and operating system

- Pages visited and time spent on each page

- Referring website or link clicked

- Search terms used

- Clickstream data

Cookies & Tracking:

- We may use cookies or similar tracking technologies to enhance your browsing experience

- You can disable cookies in your browser settings if you prefer

### 2.3 Information from Third Parties

We do not actively collect information from third parties. However, payment processors (Stripe, PayPal, Square, etc.) may provide us with transaction confirmation and payment status information.

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## 3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Processing & Fulfillment:

- Process and fulfill your orders

- Send order confirmations and shipping updates

- Track and manage commission projects

- Calculate final invoices and charges

Health & Safety:

- Review health questionnaire responses to recommend safe materials

- Prevent allergic reactions by matching appropriate materials to your needs

- Provide care instructions specific to your item

- Address health concerns related to product use

Communication:

- Send order updates, shipping notifications, and delivery confirmations

- Respond to inquiries and customer service requests

- Follow up on commission projects and timeline updates

- Send payment reminders or invoices

Customer Service & Support:

- Address complaints or disputes

- Process refund requests or repair inquiries

- Improve our products and services based on feedback

- Prevent fraud and protect against misuse

Email Marketing (Opt-In Only):

- Send newsletters, promotional updates, or new collection announcements

- Inform you of sales, discounts, or special offers

- Share blog posts, tips, or educational content related to our products

- You may unsubscribe from marketing emails at any time using the link in any email we send

Social Media & Marketing:

- Feature customer photos and purchases on social media platforms (with consent)

- Create promotional content and marketing materials

- Showcase products at vendor events and markets

Legal & Compliance:

- Comply with applicable laws, regulations, and legal obligations

- Defend against legal claims or disputes

- Protect the rights, property, and safety of Goth Moth Rebellion Studios, our customers, and the public

Analytics & Improvement:

- Understand how customers use our website

- Identify trends and improve user experience

- Analyze which products or services are most popular

- Optimize our marketing and operations

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## 4. PAYMENT PROCESSING & PAYMENT INFORMATION

### 4.1 Payment Processors

All payment information is processed securely through third-party payment providers, including:

- Stripe

- PayPal

- Square

- Google Pay

- Venmo

- Cash App

We do NOT store your full credit card numbers, expiration dates, or complete payment card information. Payment processors handle all sensitive financial data in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

### 4.2 What Payment Processors Collect

Payment processors collect and store:

- Transaction amounts and dates

- Payment method type (credit card, PayPal, etc.)

- Transaction status (completed, pending, failed)

- Merchant category codes

- IP address and device information

These processors have their own privacy policies. We encourage you to review their privacy practices:

- Stripe: https://stripe.com/privacy

- PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

- Square: https://squareup.com/us/en/legal/privacy

### 4.3 Billing Address & Shipping Address

Your billing address and shipping address are used solely for:

- Processing your payment

- Arranging shipping and delivery

- Preventing fraud or verifying payment authenticity

- Communicating about your order

We do not share these addresses with anyone except the necessary shipping carrier and payment processor.

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## 5. HEALTH QUESTIONNAIRE DATA - COLLECTION & PROTECTION

### 5.1 What We Collect

For all jewelry and apparel orders, we collect sensitive health information, including:

- Known allergies and metal sensitivities

- Latex and rubber sensitivities

- Skin conditions and dermatological concerns

- Medical conditions or health limitations relevant to product use

- Sensory sensitivities or physical considerations

### 5.2 Why We Collect This Information

This information is essential to:

- Recommend materials and designs safe for your specific needs

- Prevent allergic reactions or adverse health events

- Provide accurate care instructions

- Decline products that would be unsafe for you

- Address any health concerns related to product use

### 5.3 How We Protect This Data

- Health questionnaire responses are kept confidential and secure

- Information is accessed only by the studio operator (owner) on a need-to-know basis

- Data is not shared with third parties under any circumstances (except as required by law)

- Information is stored securely and protected against unauthorized access

- As a sole proprietorship, all data access is restricted to the owner only

### 5.4 How Long We Retain Health Data

- Health questionnaire responses are retained for the duration of your customer relationship (for future orders, repairs, or commission follow-ups)

- After your final order or interaction with us, data is retained for 3 years to address any potential disputes, returns, or health-related concerns

- Data is permanently deleted after 3 years unless you request deletion earlier

- You may request deletion of your health data at any time by contacting us (see Section 16: Contact Us)

### 5.5 Your Rights Regarding Health Data

- You have the right to know what health information we have collected about you

- You have the right to request access to your health data

- You have the right to request correction of inaccurate information

- You have the right to request deletion of your data (which may limit our ability to serve you in the future)

- You have the right to opt out of future health data collection (which may prevent us from accepting commission requests or ensuring product safety)

To exercise any of these rights, contact us at [PLACEHOLDER: contact email].

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## 6. EMAIL MARKETING & COMMUNICATIONS

### 6.1 How You Receive Marketing Emails

Opt-In: If you purchase from us or sign up for our mailing list, you may opt-in to receive:

- New collection announcements

- Sales and promotions

- Handmade jewelry tips and care guides

- Blog posts or educational content

- Event announcements or special offers

You are NOT automatically enrolled in marketing emails. You must explicitly opt-in at checkout or by subscribing through our website.

### 6.2 Unsubscribing from Marketing Emails

- Every marketing email includes an "Unsubscribe" link at the bottom

- Click the link to remove yourself from future marketing communications

- Unsubscribe requests are processed within 48 hours

- You will continue to receive transactional emails (order confirmations, shipping updates, invoice reminders) even if you unsubscribe from marketing

### 6.3 Transactional Emails

Transactional emails are NOT optional. We will send you emails about:

- Order confirmations and status updates

- Shipping and delivery notifications

- Invoice reminders and payment requests

- Commission updates and timeline changes

- Customer service responses

- Account or security alerts

These emails are essential for conducting business and cannot be unsubscribed from. However, you can update your email address at any time by contacting us.

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## 7. SOCIAL MEDIA & VENDOR MARKET PHOTOGRAPHY

### 7.1 Photography at Vendor Markets & Events

Goth Moth Rebellion Studios operates at vendor markets, craft fairs, and other public events. Customers may be photographed during these events for social media or promotional purposes.

Your photo may be posted on our Instagram, Facebook, TikTok, or other social media platforms. Your face may be visible in these photos.

### 7.2 Photo Consent Process

At Vendor Markets & Events:

When you purchase at a vendor market or event, we offer a Photo Consent Card that allows you to:

- Opt-in to photography: Give permission for us to photograph you and/or your purchase

- Choose your preference:

- Allow full face visibility

- Request that your face be blurred or filtered

- Request that only your purchase be photographed, not you

- Provide contact information (optional): Share your social media handle or email to be tagged or receive the photo

- Sign and date: Create a documented record of your consent

The Photo Consent Card is voluntary. If you do not sign one, assume we will not photograph you.

Digital/Online Orders:

- If you purchase online and wish to restrict social media use of photos (if we feature your order), email us at [PLACEHOLDER: contact email] with your order number

- Include any restrictions or preferences

### 7.3 Your Right to Opt Out - Before or After

Before Purchase (At Vendor Events):

- Tell us in person if you do not want to be photographed

- We will respect your request and will not photograph you

After a Photo Is Posted:

- Email us at [PLACEHOLDER: contact email] to request removal of your photo

- Include "Photo Removal Request" in the subject line

- Describe which photo you'd like removed (date, event, or any identifying details)

- We will remove the photo within 48 hours of your request

No Penalty: Opting out will not affect your order, service, or customer status in any way.

### 7.4 Use of Photos

We may use photos of customers and their purchases for:

- Social media posts (Instagram, Facebook, TikTok, and other platforms)

- Website content or blog posts

- Marketing materials or promotional content

- Portfolio or product showcase

- Vendor event documentation

### 7.5 Photo Retention

- We retain vendor market photos for 1 year to manage our social media archive

- Photos may be kept longer if you have given explicit written consent via a Photo Consent Card

- You may request deletion of your photo at any time, regardless of retention period

### 7.6 No Written Consent Required at Point of Sale

Because photos are taken in public vendor market settings where photography is expected and normal, we do not require written consent at the time of purchase. However, the Photo Consent Card provides an optional written record if you wish to document your preferences.

You retain the right to opt out at any time, before or after a photo is posted.

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## 8. DATA SHARING & THIRD PARTIES

### 8.1 Who We Share Your Data With

We DO NOT sell, rent, trade, or share your personal data with third parties for marketing purposes.

We may share your information ONLY with:

Payment Processors:

- Stripe, PayPal, Square, Google Pay, Venmo, Cash App - to process payments

- These processors have their own privacy policies and are bound by PCI-DSS compliance

Shipping Carriers:

- USPS, UPS, FedEx, or comparable carriers - to arrange shipment and delivery

- Carriers receive only your name, address, phone number, and order details

- Carriers have their own privacy policies; we are not responsible for their data handling

Email Service Providers (if applicable):

- If we use email marketing services, they receive only your email address and opt-in status

- These providers are contractually obligated to use your data solely for sending emails on our behalf

Legal Authorities:

- If required by law, subpoena, court order, or government request

- We will disclose information only to the extent legally required

### 8.2 What We Will NOT Do With Your Data

We will never:

- Sell your email address to third-party marketers

- Share your health information with anyone except as required by law

- Share your payment information with anyone (it goes directly to the payment processor)

- Share your shipping address with anyone except the carrier

- Use your data for purposes unrelated to fulfilling your order or customer service

- Share your data with affiliated companies or marketing partners

- Share your photo consent preferences with third parties without your explicit permission

### 8.3 Third-Party Links

Our website may contain links to third-party websites (social media, external resources, etc.). We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.

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## 9. DATA LOCATION & STORAGE

### 9.1 Where Your Data Is Stored

Goth Moth Rebellion Studios is based in Tennessee, USA. Your personal information is collected, stored, and processed in the United States.

### 9.2 Data Security Measures

- All data is stored securely on password-protected servers

- Sensitive information (payment details, health data) is encrypted during transmission

- Access to customer data is restricted to authorized personnel only (studio owner)

- We use industry-standard security measures to protect against unauthorized access, alteration, or theft

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## 10. DATA SECURITY

### 10.1 How We Protect Your Information

- All data is stored securely on password-protected systems

- Sensitive information (payment details, health data) is encrypted during transmission

- Access to customer data is restricted to the studio operator (owner) only

- We use industry-standard security measures to protect against unauthorized access, alteration, or theft

### 10.2 Payment Security

- All credit card transactions are processed through PCI-DSS compliant payment processors

- We do not store full card numbers on our servers

- Payment information is encrypted and transmitted securely

### 10.3 Email Security

- We do not send sensitive information (passwords, credit card numbers) via email

- If you need to communicate sensitive information, we will use secure methods

### 10.4 Limitations of Security

While we implement reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your information. Use our website and services at your own risk.

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## 11. YOUR PRIVACY RIGHTS & CHOICES

### 11.1 Access Your Information

You have the right to request access to the personal information we hold about you, including:

- Your account information

- Order history

- Health questionnaire responses

- Email communication records

- Photo consent preferences

To request access, contact us at [PLACEHOLDER: contact email].

### 11.2 Correct Inaccurate Information

You have the right to correct or update inaccurate information. Contact us to:

- Update your name, email, or address

- Correct billing or shipping information

- Update health questionnaire responses

- Change communication preferences

- Update photo consent preferences

### 11.3 Delete Your Data

You have the right to request deletion of your personal data. However, please note:

- We may need to retain data to complete outstanding orders or commissions

- We retain order history for 3 years to address disputes or verify transactions

- Health data is retained for 3 years to address potential health-related issues

- Deleting account data may prevent us from providing services in the future

To request deletion, contact us at [PLACEHOLDER: contact email] with your order number or email address.

### 11.4 Opt-Out of Marketing

- Unsubscribe from marketing emails using the link in any email we send

- Contact us to remove your name from our mailing list

- You will still receive transactional emails related to your orders

### 11.5 Opt-Out of Social Media Photos

- Email us at [PLACEHOLDER: contact email] to request removal of any photo already posted

- In person: Tell us at a vendor event if you do not want to be photographed

- Photo Consent Card: Indicate your preferences on the card at point of purchase

- We will honor your request within 48 hours

### 11.6 Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website does not currently respond to these signals, but you can disable cookies in your browser settings to limit tracking.

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## 12. CHILDREN'S PRIVACY

Our website and services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete that information promptly.

Parents or guardians: If you believe your child has provided us with information, please contact us immediately at [PLACEHOLDER: contact email].

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## 13. RETENTION OF INFORMATION

We retain your information for the following periods:

| Data Type | Retention Period | Purpose |

|-----------|-----------------|---------|

| Account information | 3 years after last order | Reorder history, account management |

| Order history | 3 years | Dispute resolution, warranty claims |

| Health questionnaire data | 3 years after last interaction | Health-related concerns, commission follow-up |

| Commission records | 3 years after project completion | Dispute resolution, design records |

| Photo consent cards | 1 year after event (or longer with written consent) | Documentation of photo permissions |

| Social media photos | 1 year (can be removed on request) | Social media archive management |

| Payment information | Not stored (processed by third parties) | Payment processors retain per their policies |

| Email marketing data | Until you unsubscribe | Marketing communications, engagement tracking |

| Website analytics | 12-24 months | Website performance and improvement |

After the retention period ends, data is permanently deleted. You may request earlier deletion at any time.

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## 14. INTERNATIONAL PRIVACY CONSIDERATIONS

### 14.1 GDPR Compliance (EU Customers)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

- Right to Access: You can request a copy of all personal data we hold about you

- Right to Rectification: You can correct or update inaccurate information

- Right to Erasure: You can request deletion of your data (with exceptions for legal obligations)

- Right to Restrict Processing: You can limit how we use your data

- Right to Portability: You can request your data in a portable format

- Right to Object: You can object to certain uses of your data

- Right to Lodge a Complaint: You can contact your local data protection authority if you believe your rights have been violated

To exercise GDPR rights, contact us at [PLACEHOLDER: contact email].

### 14.2 Data Processing Agreement

If required by GDPR or applicable law, we are prepared to execute a Data Processing Agreement (DPA) with customers or partners. Contact us to request a DPA.

### 14.3 Cross-Border Data Transfers

Our business operates in Tennessee, United States. By placing an order or using our services, you acknowledge that your information may be transferred to, stored in, and processed in the United States. US data protection laws may differ from those in your country of origin.

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## 15. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

- Right to Know: You can request what personal information we collect, use, and share

- Right to Delete: You can request deletion of personal information we have collected

- Right to Opt-Out: You can opt-out of the "sale" of your personal data (we do not sell data, but you can confirm this)

- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise CCPA rights, contact us at [PLACEHOLDER: contact email].

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## 16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The date at the top of this page reflects the most recent update.

Your continued use of our website or services after any updates constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.

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## 17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

📧 Email: [PLACEHOLDER: contact email]

🌐 Website: gothmothrebellionstudios.com

📱 Instagram: [PLACEHOLDER: Instagram handle]

Response Time: We will respond to privacy inquiries within 14 days of receipt.

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## 18. YOUR ACKNOWLEDGMENT

By using our website, placing an order, or engaging with Goth Moth Rebellion Studios in any way, you acknowledge that you have read and understood this Privacy Policy and agree to our privacy practices.

If you do not agree with this Privacy Policy, please do not use our website or services.

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Related Pages:

[Shop Policies, Terms & Conditions](link to Shop Policies page)

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Last Updated: July 2026

Goth Moth Rebellion Studios